Refund policy

Refund Policy

Thank you for shopping with ETHICS.
We aim to provide high-quality skincare products and a premium customer experience.
Please read our refund and return conditions below.

1. 14-Day Right of Withdrawal (EU Customers Only)

In accordance with EU consumer protection laws, customers within the European Union may return their order within 14 days of delivery.

To qualify for a return:

  • the product must be unopened,

  • unused,

  • in its original packaging,

  • in resellable condition.

Opened or used cosmetic products cannot be returned for hygiene and safety reasons.

2. Defective, Damaged, or Incorrect Items

If you receive a damaged, faulty, or incorrect product, please contact us within 3 days of delivery:

📧 support@thethics.club

Include:

  • your order number

  • photos of the product

  • photos of the packaging and visible damage (if applicable)

We will provide:

  • a replacement free of charge, or

  • a full refund including shipping costs.

This process complies with both Shopify and Selfnamed fulfillment guidelines.

3. How to Request a Return

If your item meets the return conditions, we will:

  1. Confirm your request by email

  2. Provide the return address

  3. Process a refund within 5–10 business days after we receive and inspect the returned product

Return shipping costs are covered by the customer, except in cases of damaged/incorrect products.

4. Lost or Missing Shipments

If your tracking link shows delays, no movement, or missing status:

We will:

  • investigate with the carrier and Selfnamed

  • resend your order if necessary

  • or issue a refund if confirmed lost

5. Undeliverable or Unclaimed Packages

If a package is returned to us because:

  • the address was incorrect,

  • the package was not collected from a pickup point,

  • the courier could not complete delivery,

We will offer:

  • reshipping (shipping cost applies), or

  • a refund for the products only (shipping fees are non-refundable)

6. Order Cancellation Before Shipment

If you wish to cancel your order before it has been fulfilled:

If the order has not yet been shipped, you will receive a full refund.

Orders that have already been shipped cannot be cancelled and must follow the return conditions above.

7. Cosmetic Products – Hygiene Policy

Due to hygiene and safety reasons, we cannot accept returns of cosmetic products that have been opened or used.

Returns are only accepted if the product is damaged during shipping or if an incorrect item was received.

Please contact us within 48 hours of receiving your order with photos of the issue and your order number.

8. Contact Information

For all return or refund inquiries:

ETHICS Customer Support
📧 support@thethics.club